Delivery & Returns

DELIVERY

Delivery within Republic of Ireland and Northern Ireland only. Standard delivery €4.95. Free delivery on all orders over €25. We ship within 3 business days. All deliveries are made by our courier partner, GLS. Tracking and tracing available.

We do not currently offer delivery outside of the ROI and NI, however, if you wish to order from outside of the country, please contact us at info@generosahome.ie to see if arrangements can be made. 

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and with tags. 

To arrange a return, you can contact us at info@generosahome.ie. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.